Privacy
Privacy Policy
Aura Luxe respects the privacy of visitors to our website and aims to handle personal information responsibly. Our website allows visitors to explore lighting collections, review product information, and contact our team by email or telephone. This policy describes the types of information that may be received through these interactions, how that information may be used, and the steps visitors can take to manage their privacy. The information described here reflects the website's current functionality and may change if additional features or services are introduced.
Data described by this website
| Data type | How it is received | Purpose |
|---|---|---|
| Cookie notice choice | Stored in localStorage in the visitor's browser | Remembering whether the cookie notice has been acknowledged so it does not need to be repeatedly displayed |
| Email enquiry | Sent directly by the visitor to the Aura Luxe email address | Responding to questions about lighting products, specifications, finishes, availability, orders, and store information |
| Phone enquiry | Shared voluntarily by the visitor during a telephone conversation | Providing assistance with product selection, purchasing questions, store access, and other customer service matters |
How information is used
Information received through direct contact is used for relevant customer service and business purposes. The type of information used depends on the nature of the enquiry and the details a visitor chooses to provide.
- To respond to questions about chandeliers, pendant lights, wall sconces, table lamps, floor lamps, and other lighting products.
- To provide relevant product details, including dimensions, materials, finishes, bulb compatibility, and installation considerations where available.
- To assist with enquiries about product availability, purchases, orders, and store information.
- To maintain appropriate correspondence records when needed to follow up on an enquiry or resolve a customer service matter.
- To remember the visitor's cookie notice preference using local browser storage.
Visitors should provide only the information reasonably necessary to address their enquiry. Aura Luxe does not currently connect analytics or marketing cookies through the cookie notice described on this website. If additional services or technologies are introduced, the information provided in this policy may be updated to explain their use.
Browser storage and cookies
This website uses the browser's localStorage feature to remember whether a visitor has acknowledged the cookie notice. This preference is stored locally in the visitor's browser rather than being submitted through a public website contact form. Clearing browser storage or using a different browser or device may reset the preference and cause the notice to appear again.
Visitors can manage or clear locally stored information through their browser settings. Removing this preference may affect how the notice is displayed but does not remove email correspondence already sent to Aura Luxe. The website's current cookie notice indicates that analytics and marketing cookies are not connected.
Sharing and third-party services
Aura Luxe does not sell personal information provided through direct enquiries. Information may need to be shared with relevant service providers or other parties when necessary to respond to a request, support a transaction, meet a legal obligation, or protect legitimate business interests. Any such handling should be limited to what is reasonably relevant to the purpose.
When visitors use their own email application, telephone provider, browser, or other third-party service to contact us, those services may process information under their own privacy terms. Links to external websites may also be subject to separate privacy practices. Visitors should review the applicable policies of those services when deciding what information to share.
Retention and security
Contact records should be retained only for as long as reasonably necessary to respond to the enquiry, manage a related purchase or customer service matter, maintain appropriate business records, or satisfy applicable legal requirements. Retention periods may vary depending on the nature of the correspondence and any obligations associated with it.
We aim to handle customer correspondence with appropriate care. However, ordinary email and telephone communications may not provide the same protections as a dedicated secure system. Please avoid sending payment card details, passwords, identity documents, or other highly sensitive information through ordinary email. If information is needed to process a transaction or resolve an issue, use an appropriate and trusted channel.
Your privacy choices
Visitors can choose what information they include in their enquiries and may contact us to ask about personal information they have previously supplied. Depending on the circumstances and applicable law, visitors may be able to request access to, correction of, or deletion of personal information, or raise concerns about how it is handled. Certain records may need to be retained where a legal or legitimate business requirement applies.
To make a privacy-related request, please describe the matter clearly and provide enough information for us to identify the relevant correspondence. Do not include passwords, full payment card details, or unnecessary sensitive information in your request.
Children's privacy
This website is intended to provide information about lighting products and related customer services. We do not knowingly seek unnecessary personal information from children. If you believe a child has supplied personal information that should not have been provided, please contact us so the matter can be reviewed.
Changes to this policy
Aura Luxe may update this Privacy Policy when website functionality, customer service practices, or applicable legal requirements change. The revised version will be published on this page. Visitors are encouraged to review the policy periodically to understand how information may be handled. The date or content of an update does not alter any rights that apply under relevant privacy laws.
Privacy contact
Questions or requests concerning this Privacy Policy can be sent to [email protected] or discussed with our team by phone at +1 (253) 475-8730 . Operator: Aura Luxe, 6710 Tacoma Mall Blvd, Tacoma, WA 98409.